Account security: passwords, email, and sign-out
Your account is the only thing that stands between a stranger and your friend list. Treat the password like you would for email.
Passwords are hashed with Argon2id on the server. We cannot look up “what did they type.” If support ever asked you to send the password in email or in a video call, that message is fake. Hang up, and if it came as email, forward it to us from a different channel if you can.
The address on the account is how we delete the account if you uninstall the app. Use an address you control. Shared cyber-cafe logins and throwaway inboxes you already forgot will make deletion slower, because we have to be sure we are not deleting someone else.
If you cannot sign in
Use the in-app recovery flow if you still have access to the email. If you do not, write to support from another address and explain the original email and approximate sign-up time. We will not reset an account to an address we cannot tie to it; that is how account takeovers happen.
Phones you sold
Sign out before you sell or give away a phone. Uninstalling is not always enough if someone knows the password. Change the password from a device you keep. Friend rings and notifications follow the signed-in session, not the hardware.
Delete walkthrough: Delete your account.
Questions: support@randomvideocall.in · More guides