When matching is slow
An empty queue is usually honesty, not a hidden wait. This is how to tell the difference.
Matchmaking needs a second person who is free, allowed to talk to you, and compatible enough with any filters still in force. If it is 4 a.m. in your country and the live online count is 3, you may wait. We will not invent 3,000 extras so the spinner feels premium.
Filters
Tight filters (a rare language plus other constraints) shrink the pool. The app can relax less important preferences after a while and tell you that it did. If you need a match more than you need that filter, wait for relaxation or loosen it yourself.
Network
A call still has to connect after the match. Wi-Fi that blocks UDP, a VPN that breaks WebRTC, or two phones on terrible mobile data can match and then fail ICE. Try switching between Wi-Fi and mobile data once. If every match dies at “connecting…”, mention that in a support email — that is a connectivity bug, not a queue bug.
Account state
Unverified email, a suspension, or a ban will not look like “please wait.” You should see a clear error. If you see nothing but a spinner for many minutes with a healthy online count, force-close the app and try once more, then email us. Do not reinstall in a loop; that rarely fixes signalling and it does reset useful settings.
Background: how matching works.
Questions: support@randomvideocall.in · More guides